Terms & Conditions

Effective Date: October 9, 2024

Last Updated: October 9, 2024

1. Introduction

Welcome to Pullareddy Sweets, operating under the brand name Reddy Anna. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

2. Company Information

3. Products and Services

3.1 Product Description

Reddy Anna specializes in premium Indian sweets, including but not limited to:

• Traditional laddus and barfi
• Milk-based sweets
• Dry fruit sweets
• Bengali sweets
• Savories and namkeen
• Gift boxes and corporate hampers

3.2 Product Availability

Product availability may vary based on seasonal factors, ingredient availability, and demand. Reddy Anna reserves the right to modify or discontinue products without prior notice.

3.3 Product Quality

All products are made fresh using premium ingredients and traditional recipes. We maintain the highest standards of hygiene and quality control.

4. Ordering Process

4.1 Order Placement

Orders can be placed through:

• Phone: +91 6284894738
• Email: contact@pullareddysweets.shop
• In-person at our Ravulapalem store
• Through our website contact form

4.2 Order Confirmation

All orders are subject to acceptance by Reddy Anna. We will confirm your order via phone, email, or WhatsApp, including details of products, quantities, pricing, and delivery information.

4.3 Order Modifications

Order modifications or cancellations must be requested at least 24 hours before the scheduled delivery or pickup time, subject to our cancellation policy.

5. Pricing and Payment

5.1 Pricing

All prices are in Indian Rupees (INR) and are subject to change without notice. The price applicable at the time of order confirmation will be honored.

5.2 Payment Methods

Reddy Anna accepts the following payment methods:

• Cash on Delivery (COD)
• UPI payments
• Net banking
• Credit/Debit cards
• Digital wallets

5.3 Additional Charges

Delivery charges, packaging fees, and applicable taxes will be clearly communicated at the time of order confirmation.

6. Delivery and Pickup

6.1 Delivery Areas

Reddy Anna delivers across India. Delivery charges and timeframes vary based on location and order value.

6.2 Delivery Timeline

Standard delivery times are:

• Local (Ravulapalem and nearby areas): Same day or next day
• Within Andhra Pradesh: 1-2 business days
• Other states: 2-5 business days

6.3 Delivery Conditions

Delivery is subject to:

• Accurate delivery address and contact information
• Availability of recipient at delivery location
• Weather conditions and transportation availability
• Festival seasons may have extended delivery times

6.4 Store Pickup

Customers can collect orders from our Ravulapalem store during business hours (9:00 AM - 9:00 PM, all days).

7. Quality Assurance and Returns

7.1 Quality Guarantee

Reddy Anna guarantees the freshness and quality of all products at the time of delivery or pickup.

7.2 Inspection Upon Delivery

Customers are encouraged to inspect products upon delivery. Any quality concerns should be reported immediately.

7.3 Return Policy

Due to the perishable nature of our products, returns are generally not accepted except in cases of:

• Product defects or quality issues
• Incorrect order delivery
• Damage during transit

8. Liability and Disclaimers

8.1 Product Liability

Reddy Anna is not liable for any adverse reactions or health issues arising from consumption of our products, except in cases of proven negligence or contamination.

8.2 Allergen Information

Our products may contain common allergens including nuts, dairy, and gluten. Customers with allergies should inquire about specific ingredients before ordering.

8.3 Limitation of Liability

Our liability is limited to the value of the products purchased. We are not liable for indirect, consequential, or punitive damages.

9. Intellectual Property

All content on our website, including text, images, logos, and recipes, is the intellectual property of Pullareddy Sweets. Unauthorized use is prohibited.

10. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Communication and Marketing

11.1 Order Communications

We will communicate with you regarding your orders via phone, email, or WhatsApp as per your preferences.

11.2 Marketing Communications

With your consent, we may send promotional offers and updates. You can opt out at any time.

12. Force Majeure

Reddy Anna is not liable for delays or failures in performance due to circumstances beyond our control, including natural disasters, government actions, strikes, or pandemics.

13. Dispute Resolution

13.1 Customer Service

For any concerns or disputes, please contact our customer service team first. We are committed to resolving issues amicably.

13.2 Governing Law

These Terms are governed by the laws of India and the state of Andhra Pradesh. Any disputes shall be subject to the jurisdiction of courts in East Godavari district.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us:

By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.