Refund & Cancellation Policy

Effective Date: October 9, 2024

Last Updated: October 9, 2024

1. Introduction

At Pullareddy Sweets, operating under the brand name Reddy Anna, we are committed to customer satisfaction and quality service. This Refund and Cancellation Policy outlines our procedures for order cancellations, refunds, and returns, considering the perishable nature of our products.

2. Order Cancellation Policy

2.1 Cancellation Timeline

Orders can be cancelled under the following conditions:

• Standard Orders: Must be cancelled at least 24 hours before the scheduled delivery or pickup time
• Custom Orders: Must be cancelled at least 48 hours before the scheduled delivery or pickup time
• Bulk/Corporate Orders: Must be cancelled at least 72 hours before the scheduled delivery or pickup time
• Festival Special Orders: Must be cancelled at least 5 days before the scheduled delivery date

2.2 Cancellation Process

To cancel an order, please contact us immediately through:

• Phone: +91 6284894738
• Email: contact@pullareddysweets.shop
• WhatsApp: +91 6284894738

2.3 Cancellation Charges

3. Refund Policy

3.1 Eligible Refund Scenarios

Reddy Anna provides refunds in the following situations:

• Order cancelled within the allowed timeline
• Product quality issues or defects
• Incorrect order delivered
• Damage during transit
• Non-delivery due to our fault
• Significant delay in delivery (more than 24 hours from promised time)

3.2 Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of mind after order confirmation
• Incorrect delivery address provided by customer
• Customer unavailable for delivery (after multiple attempts)
• Products consumed or partially consumed
• Delays due to force majeure events
• Allergic reactions (unless caused by undisclosed ingredients)

3.3 Refund Process

To request a refund:

1. Contact us within 24 hours of delivery or the incident
2. Provide order details and reason for refund request
3. Submit photos if claiming quality issues or damage
4. Our team will investigate and respond within 48 hours
5. Approved refunds will be processed within 5-7 business days

3.4 Refund Methods

Refunds will be processed through the same payment method used for the original purchase:

• Cash on Delivery: Bank transfer or UPI
• Online Payments: Credited back to the original payment method
• UPI/Digital Wallets: Credited back to the same account

4. Return Policy

4.1 Return Eligibility

Due to the perishable nature of our products, returns are generally not accepted except in cases of:

• Manufacturing defects or quality issues
• Incorrect products delivered
• Damaged packaging affecting product quality
• Products delivered past expiration date

4.2 Return Process

If you need to return products:

1. Contact us immediately upon discovery of the issue
2. Do not consume the products in question
3. Keep products in original packaging
4. Provide photos and detailed description of the issue
5. Our team will arrange for inspection or pickup if necessary

5. Quality Guarantee

5.1 Freshness Guarantee

Reddy Anna guarantees that all products are:

• Made fresh using premium ingredients
• Prepared in hygienic conditions
• Delivered within optimal freshness period
• Free from contamination or foreign objects

5.2 Quality Issues

If you experience any quality issues, please report them immediately. We will:

• Investigate the issue promptly
• Provide replacement products if available
• Offer full refund if replacement is not possible
• Take corrective measures to prevent future occurrences

6. Special Circumstances

6.1 Festival and Peak Season Orders

During festival seasons and peak periods:

• Extended cancellation notice may be required
• Refund processing may take longer due to high volume
• Custom orders have stricter cancellation policies
• Replacement options may be limited

6.2 Bulk and Corporate Orders

Special terms apply to bulk and corporate orders:

• Advance payment may be required
• Cancellation charges may be higher
• Partial cancellations may be allowed
• Custom refund terms may be negotiated

7. Customer Responsibilities

7.1 Order Accuracy

Customers are responsible for:

• Providing accurate delivery information
• Being available for delivery at scheduled time
• Inspecting products upon delivery
• Reporting issues immediately

7.2 Product Care

After delivery, customers should:

• Store products as recommended
• Consume within suggested timeframe
• Handle products with clean hands
• Keep products away from contamination

8. Dispute Resolution

8.1 Customer Service

Our customer service team is available to resolve any issues:

• Phone: +91 6284894738 (9:00 AM - 9:00 PM)
• Email: contact@pullareddysweets.shop
• Response time: Within 24 hours

8.2 Escalation Process

If you're not satisfied with the initial resolution:

1. Request to speak with a supervisor
2. Provide detailed feedback about your experience
3. We will review and provide a final resolution within 48 hours

9. Force Majeure

Reddy Anna is not liable for delays, cancellations, or refunds in cases of:

• Natural disasters or extreme weather
• Government restrictions or lockdowns
• Transportation strikes or disruptions
• Power outages affecting production
• Other circumstances beyond our control

10. Policy Updates

This policy may be updated from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.

11. Contact Information

For any questions about this policy or to request cancellations/refunds, please contact us:

This policy is designed to ensure fair treatment for both customers and Reddy Anna. We appreciate your understanding of the unique challenges associated with perishable food products.