Privacy Policy

Effective Date: October 9, 2024

Last Updated: October 9, 2024

1. Introduction

Welcome to Pullareddy Sweets, operating under the brand name Reddy Anna. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Order details and preferences
• Payment information (processed securely through third-party payment processors)
• Communication preferences (WhatsApp, Email)
• Feedback and reviews

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders and our services
• Sending promotional materials and marketing communications (with your consent)
• Improving our products and services
• Ensuring website security and preventing fraud
• Complying with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Order fulfillment and delivery
• Customer support
• Marketing and communication services
• Website analytics and improvement

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as court orders or government requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

Reddy Anna implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us at contact@pullareddysweets.shop to make changes.

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Replying "STOP" to our WhatsApp messages
• Contacting us directly

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India and the state of Andhra Pradesh. Any disputes arising from this policy shall be subject to the jurisdiction of the courts in East Godavari district, Andhra Pradesh.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.